Shipping & Processing

We Ship out from Israel. All items are sent out gift boxed.

You will be notified when your item has been shipped and receive a tracking number for the parcel.

Processing Time

All items in my shop are hand made for that reason I need 1- 2 weeks to prepare them for shipping. If I have this item in stock it will be shipped out immediately. Please contact me if you need exact dates.
 

When to expect your order

International:

Registered airmail service

  • USA, most EU countries, Switzerland, Russia - approx. 5-7 working days.

  • Australia, New Zealand, Brazil, Japan, Hong Kong, Taiwan, South Korea - approx. 8-12 working days.

  • Other worldwide destinations - approx. 10-28 business days

 

DHL Express

  • Next day delivery worldwide.

 

Israel:

  • UPS Pickup Point - Next Day available for pickup.

  • Registered mail- approx. 3-5 working days.

  • Express delivery (to your door) - Next day. 

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*Occasionally there are delays in the post and customs so delivery may take an extra few days.​

*If you have any special need regarding shipping feel free to message us and we will try to help you out however we can.

Shipping Policies

The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees may include the following charges:

  • Duties: the amount charged by the country for an individual item

  • Freight: transportation costs incurred by the carrier

  • Insurance: the amount for insuring the package

  • Taxes: the Value Added Tax (VAT) charged by the country

  • Brokerage: the amount charged by the broker to clear customs

  • Disbursement: the amount the carrier charges to disburse the costs to the country

  • Other Fees: the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)

Terms & Conditions

 

Payments

 

We accept Payments through Paypal or Offline payments (bank transfers or payment apps).
You can use your credit card via the Paypal checkout even if you don't have a paypal account.
 

Offline payments:
 

International: bank transfers can be done using apps like Transfer Wise, Revolut or Paysend Link.
 

Israel: Local bank transfers or use of any paying app - BIT, Pepper pay, Paybox are possible.
A payment plan (installments) is available using the Pepper Pay app when paying over 400 ILS.

 

Order will go into work when funds are received. If you choose the Offline payment option ( bank transfers or transfer app) please stay in touch  in order to receive bank info and update us regarding your preferred payment.

Currency

Currency rates are provided by XE and are only used to display items in different currencies.
Transactions will be in ILS - Israeli shekel. There may be slight differences in the final price due to different currency rates of the used payment. 

Warranty


We give a two years warranty for our jewelry . Although I make them firm and solid and use materials generously please note that metals like silver and gold can get scratched and bent with use. 
That's  life :) 

Our White Gold


I don't put rhodium plating over the gold to make it look whiter, I keep the original color of the natural gold. Therefore it appears rather yellowish or grayish than 
purely white.


 

Privacy Policy

 

1. Information I Collect

To fulfill your order, you must provide me with certain information , Such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.


2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support and send you news letters keeping you updated about sales and new products.
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Wix. I share information under my website www.mayasebbah.com which is data protected.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in Israel and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me

For purposes of EU data protection law, I, Maya Sebbah, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mayasebbah@gmail.com.

Returns

 

I am not a machine. So if there are small imperfections please remember that each piece has been hand made with all the love and care. 

Refund

If you are unhappy with your order, please let me know within 3 days after receiving the item. We will give you the return address and will refund the amount minus shipping once we receive the item back. The items should be sent in an unused condition and in their original packaging. Upon the receipt of returned goods we reserve the right to deny refund if the merchandise does not meet policy requirements.

Sorry but we do not give refunds for custom made items.

Cancellation

If you need to cancel an order, please contact us immediately at mayasebbah@gmail.com. Once your order has been prepared for shipment or has shipped we are unable to cancel it.

Sizing

Measuring your ring size

Use the Ring Sizer app.
Download here: Google play link or Apple app store link

Or you can print this file here and follow the instructions carefully

Please contact us if you want to convert your UK/French/German/etc. size.

The rings sizes on our website are US sizes, but we can make your ring in any size gradation. You are welcome to contact us for size conversion assistance.

Sizing Issues

If you provided the wrong ring size by mistake and want to re-size it we can adjust the size for you. Shipping costs will be payed by the buyer.

Please contact us for further assistance. 

 

 

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