Shipping & Processing
We ship worldwide out of Israel. All items are sent out gift boxed.
You will be notified when your item has been shipped and receive a tracking number for the parcel.
Please make arrangements for someone to be present for the scheduled delivery time.
Maya Sebbah is not responsible for duties and taxes that may apply upon entering the destination country. Under no circumstances will Maya Sebbah be held liable for lost, damaged, or stolen items once package has been shipped. due to covid-19, carrier policies are changing; Fedex may not require a signature upon delivery. For more information, please see the policies for Fedex.
All items in my shop are hand made for that reason I need 3-4 weeks to prepare them for shipping.
If you need your order urgently or need specific times please contact me.
When to expect your order
DHL /Fedex worldwide Express
Europe - 1-3 working days
USA - 2-4 working days
Worldwide 2-5 working days
Express delivery - 1-3 working days
*Occasionally there are delays in the post and customs so delivery may take an extra few days.
*If you have any special need regarding shipping feel free to message us and we will try to help you out however we can.
Terms & Conditions
We accept Payments through Paypal or Offline payments (bank transfers or payment apps).
You can use your credit card via the Paypal checkout even if you don't have a paypal account.
International: bank transfers can be done using apps like Transfer Wise, Revolut or Paysend Link.
Israel: Local bank transfers or use of any paying app - BIT, Pepper pay, Paybox are possible.
A payment plan (installments) is available using the Pepper Pay app when paying over 400 ILS.
Order will go into work when funds are received. If you choose the Offline payment option ( bank transfers or transfer app) please stay in touch in order to receive bank info and update us regarding your preferred payment.
Currency rates are provided by XE and are only used to display items in different currencies.
Transactions will be in ILS - Israeli shekel. There may be slight differences in the final price due to different currency rates of the used payment.
I do not put rhodium plating over the gold to make it look whiter, I keep the original color of the natural gold and metals involved. Therefore it appears rather yellowish or grayish than purely white.
I am not a machine. So if there are small imperfections please remember that each piece has been hand made with all the love and care.
If you are unhappy with your order, please let me know within 3 days after receiving the item. We will give you the return address and will refund the amount minus shipping once we receive the item back. The items should be sent in an unused condition and in their original packaging. Upon the receipt of returned goods we reserve the right to deny refund if the merchandise does not meet policy requirements.
Sorry but we do not give refunds for custom made items.
If you need to cancel an order, please contact us immediately at firstname.lastname@example.org. Once your order has been prepared for shipment or has shipped we are unable to cancel it.
Measuring your ring size
Or you can print this file here and follow the instructions carefully
Please contact us if you want to convert your UK/French/German/etc. size.
The rings sizes on our website are US sizes, but we can make your ring in any size gradation. You are welcome to contact us for size conversion assistance.
If you provided the wrong ring size by mistake and want to re-size it we can adjust the size for you. Shipping costs will be payed by the buyer.
Please contact us for further assistance.
1. Information I Collect
To fulfill your order, you must provide me with certain information , Such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support and send you news letters keeping you updated about sales and new products.
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Wix. I share information under my website www.mayasebbah.com which is data protected.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in Israel and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
7. How to Contact Me
For purposes of EU data protection law, I, Maya Sebbah, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.